Returns And Exchanges

How To Return An Item

Returning an item couldn’t be simpler. We are happy to offer a refund of any new, unworn WAT THE BRAND product with its original tags and packaging within 14 days of delivery*. Once the 14 days have lapsed, we are unable to offer a refund.

*EXTENDED HOLIDAY RETURNS - All purchases made from 1st December until 25th December can be returned until 25th January 2022.

To return an item please email and we will tell you how to proceed.  

Once the item has been received a refund will be issued.


Shipping of Returns

We are unable to take responsibility for shipping costs and lost packages. Please keep a record of your tracking number when shipping your return package. Shipping costs are non-refundable.



We are a small business and are currently are unable to offer exchanges. We recommend reordering the item through our website.


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