To start the return process for your order, please enter your email address or phone number and the order number below.

UK Returns

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging with tags

 

Are there any charges for return?

  • UK returns will have a cost of £4.70, that will be deducted from your refunded amount
  • Original shipping charges are non-refundable

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

International Returns

How do I return?

  • To return an item please email support@watthebrand.com and we will tell you how to proceed

 

Exchanges

  • We are a small buisness and are currently unable to offer exchanges. We recommend reordering the item through our website. 

 

Still have questions? Contact us at support@watthebrand.com